The sales rep, who was treating us with such disdain, clearly lacked basic customer service skills.
Since she was treating us with such disrespect, I cooled my tone and said, “What? Isn’t it your job to serve customers? If you think it’s a waste of time, maybe you shouldn’t be in this job! You work at a 4S dealership, not run it yourself. Don’t act like you own the cars!”
The sales rep’s face darkened. “Ma’am, please watch your language and don’t delay our work.”
“Delay? Have your manager come here and talk to me.”
“Our manager doesn’t have time for you,” she said with a dismissive look, turning to the front desk and sending a trainee our way. Then she went back to fawning over the middle-aged man.
I checked the time and decided not to waste anymore. The trainee, clearly fresh out of college and still carrying a bit of campus innocence, approached us.
“Ma’am, don’t be upset. Here, have some water. If you want to know anything about the car, I can help you,” she said.
Not wanting to make things hard for the trainee, I pulled Nancy over and said, “Let her explain. She’s the car owner.”
The trainee guided Nancy around the car, carefully explaining the details and materials.
Nancy gave me a nod, indicating she had a good understanding.
I interrupted the trainee, “That’s enough. How much is it in total?”
“$2 million for the full price,” she replied.
“Charge it,” I said.
As I pulled out my black card, the entire store fell silent.
The three sales reps and the middle-aged man stared at us in shock.
The trainee seemed in disbelief, stammering, “O-Okay, I’ll get the POS machine from the front.”
“No need. Let’s go there together,” I said.
As we headed toward the front desk, the three sales reps crowded around us.
The sales rep who had mocked us earlier snatched the POS machine from the trainee, saying, “Ma’am, look at how clumsy this trainee is. I’ll take care of the payment for you.”
Before she could finish, another sales rep grabbed the machine from her hand, saying, “You were quite rude to our distinguished customer. I’ll handle it.”
Watching them jostle for position, I scoffed. “No need, I wouldn’t want to waste your time.”
Nancy saw the smiles freeze on their faces and couldn’t help but laugh out loud.
“Ma’am, about what happened earlier... those were misunderstandings. This...” the sales rep stammered.